Frequently Asked Questions
- Where do I meet the bus?
Our pick-up location for all tours (unless otherwise noted on your ticket and e-mail confirmation) is at Old Port Spirits and Cigars at 79 Commercial St, Portland, ME 04101. Please arrive 15 minutes prior to your tour departure time.
- Where do I park?
Here are some parking suggestions for downtown Portland. Click the links for a map to each location. Please allow enough time to park your car and get to the bus pickup location 15 minutes before we leave.
– Fore Street Parking Garage – 427 Fore Street, Portland
– Fisherman’s Wharf – 202 Commercial Street, Portland
– Custom House Parking Garage – 25 Pearl Street, Portland
If you are on a Sunday tour (or legal holidays) there is free street parking at the meters all around Old Port Spirits at 79 Commercial Street.
Click here for a City of Portland PDF map of parking options in the area. Old Port Spirits is located on Commercial Street between Franklin and Custom House streets.
Want even more maps? Here is a Google Map of various parking options throughout Portland.
- How many locations will I visit?
That depends on which tour you select! There are typically no fewer than three (3) stops and no more than five (5) stops on our tours. Sometimes our pick-up location is part of the tour, sometimes it’s not. Please check our Tours page for more information regarding specifics.
- Are the stops the same for each tour?
No way! We try to mix things up, which allows us to visit more of the many producers in Maine – and it also means that if you decide to come on a second tour, you have the opportunity to have a new experience. But don’t worry – all the locations we visit are unique and delicious. We’ve taste-tested them all!
- Is the Maine Brew Bus wheelchair accessible?
Unfortunately we are not wheelchair accessible at this time.
- How long will the tour last?
That depends on the tour, but generally will be between 3 and 5 hours in duration. Times are listed for each tour on our Tours page.
- Should I plan to drink a lot before the tour?
Great question! Short answer…no.
On our tour, you are going to be given the opportunity to sample various alcohol products. Most of our guests find the amount of alcohol supplied during the tour to be more than sufficient.
Having one drink before the tour is one thing, but having multiple drinks and then expecting to be served even more during the tour is not responsible and will not be tolerated. Each of our partners maintain on-premise alcohol licenses, much like a bar or restaurant, and they will not put themselves to overserve alcohol any guests.
If you or members of your party are checking in for the tour and it is deemed by our staff that individual(s) are visibly intoxicated, those guests will not be able to board the bus for the tour at all. This is to protect the other tour guests, as well as the relationships we have with our partners.
During the tour, if you are intoxicated and it is determined by our staff or our partners that you need to be cut off, that decision will not be reversed at subsequent stops.
We reserve the right to remove you fully from the tour and provide you an alternate and safe way for you to return back to your home or lodging location.
- Will you wait for me if I'm running late?
If you have provided us with a contact number, we will try to call you at least a few minutes before we leave. Because we are dealing with so many different businesses and moving parts, though, we simply cannot leave any later than the departure time listed for each tour. We therefore strongly suggest that you plan to arrive 15 minutes prior to departure.
- If I miss the departure, can I meet you partway through the tour?
No. We do not allow guests to meet us partway through our tours. It wouldn’t be fair to you or to other guests on the tour, as we pride ourselves on the flow of our tours and the full experience we provide.
- Do I have to pay for the alcohol and tasting fees?
There are no tasting fees for the samples you will receive at each stop, as we have already covered samples in our all-inclusive ticket price. If you don’t want to, you won’t have to open your wallet at all after showing us your I.D. to start the tour. That said, all of the locations we visit will have retail operations of some kind. Beyond the samples we cover for you, please feel free to support our local businesses by purchasing some additional samples (if time permits) or taking merchandise or beverages home with you. Many items found along the way cannot be purchased elsewhere, and we have coolers on the buses for cold storage!
- Do I have to be 21 to buy a ticket?
Yes! ALL I.D.s will be checked at least once by The Maine Brew Bus staff, and there is a chance your I.D. will be checked at other establishments we visit as well.
- Are children permitted on the tour?
Unfortunately, no one under the age of 21 is allowed on the bus. This includes newborn babies, infants, toddlers, tweens, young adults, teenagers, and those that are exactly 20 years of age.
- Can I bring my dog on the tour?
We love all kinds of pets, but only service animals are allowed on the bus and on our tours.
Under the Americans with Disabilities Act (ADA), a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability, and the dog must be trained to take a specific action when needed to assist the person with a disability.
- I have a group looking to book the entire bus, how do I go about doing that?
Contact us and we can provide you with more details. We’d love to make your group outing unforgettable! Check out our private and corporate tours page for more details. Call 207 200-9111 or e-mail us at [email protected].
- It's just the two of us booking the tour, who else will be on the tour with us?
All of our tours are open for sale to the public unless they have been booked as a private tour. The composition of who is on the bus along with you could be different types of groups: including singles, couples, and larger groups. Occasionally, the larger groups might be holding a birthday party or another type of celebration. Quite often we do not know the nature of why groups have booked tours with us, so we are unable to communicate this ahead of time.
- Can I drink alcohol on board the bus?
No open alcohol containers are allowed on the bus. If you decide to open an alcoholic beverage, you will be asked to leave the tour. We do have storage available on the bus for any purchases for later consumption that you make along the tour, though.
- Is there water available on the bus?
Absolutely. Complimentary bottled water is provided to each guest at the beginning of and throughout each tour.
- What is your cancellation policy?
If you need to cancel your reservation, we will be sad that you won’t be joining us but if you contact us with 72 hours notice or more, we will refund your money, minus a 10% processing fee.
If you need to rebook with less then 72 hour notice we will charge you a 10% booking fee.
There are absolutely NO REFUNDS available less than 72 hours prior to tour time.
- Will my tour be cancelled?
Not likely, but possible. In the event of severe weather or a lack of guests, the tour may be canceled. We don’t plan on canceling tours but weather and other issues may occur that will prohibit us from running a specific tour.
If there are six (6) or less seats booked, the tour may be subject to cancellation (so bring all of your friends)! If this occurs, you will be refunded your full purchase price or given a credit for a future tour.
- Is there a dress code?
We do not have any sort of strict dress code on the Brew Bus but we do require shirts, pants, and shoes! We do ask that you have sensible closed toe shoes on, as we will be walking around functioning breweries.
- Do I really need to wear closed toe shoes?
As we are often accessing production spaces that contain heavy items, caustic chemicals and significant volumes of contents under pressure, we must require that all participants wear closed-toe shoes.
Unfortunately, this will prohibit the wearing of flip-flops, sandals, and other types of shoes that provide no protection for potential toe injuries.
People in your party that do not adhere to this policy may not be permitted to tour production areas at our stops.
- Do I tip my driver and tour guides?
At each stop, we are paying gratuity to the staff of our partners for the service they are extending to our group. If you purchase additional samples or food it would be proper to pay additional gratuity for those items.
If you have booked a private tour with us, in most cases a 20% gratuity is included which will be given to our driver and guide.
On our public tours, we do not require you to tip our tour staff. But they certainly appreciate it if you find that you enjoyed your time with us!